TERMS & Conditions

We warmly welcome you to Stefanie Bühler and Stephanie Haneberg GbR (referred as Mama Nuka below).

By registering you accept the following terms and conditions of Mama Nuka. The terms and conditions become part of the contract concluded with you by Mama Nuka.

(1) Scope

The following terms and conditions apply to all deliveries between Mama Nuka and a consumer in their version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed (13 BGB).

(2) Conclusion of a contract, storage of the contract content

With the discontinuation of the products in the online shop mamanuka.com is still no binding offer to conclude a contract for these goods. The offer to conclude a purchase contract is assumed by you as a customer by submitting the offer by clicking on the order button in the final step of the order process over the goods contained in the shopping cart. For this, a confirmation window will be displayed with the details of your order before completing the order process. Here you can check and correct your entries before clicking the order button. Immediately after sending your order you will receive a confirmation by e-mail (“order confirmation”), which does not constitute acceptance of the offer.

The contract is concluded when mamanuka.com accepts the offer, either by sending the goods or by means of a corresponding e-mail in the mamanuka.com expressly indicates that the purchase contract is concluded. This also applies if you have already paid the purchase price before the conclusion of the contract due to the payment method chosen by you or have instructed you to pay. If, in exceptional cases, we are unable to accept your order due to a lack of product availability or if the contract is not concluded for other reasons, we will refund the advance payment without delay.

(2) In the case of the conclusion of the contract, the contract is accomplishing with

Bühler & Haneberg GbR (Mama Nuka)
c/o D. Collective
Okerstraße 45
D-12049 Berlin

Represented by Stefanie Bühler and Stephanie Haneberg.

(3) Prices, shipping costs, payment, due date

The given prices are fixed prices and include the statutory sales tax. A refund of VAT is excluded. In addition, any shipping costs, which the buyer has to bear.

The consumer has the option of paying in advance and PayPal to complete. With each order we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). In no case we will assume the costs of a money transaction.

Payment in advance:

If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately and no later than 10 days after conclusion of the contract.


If you decide to pay via PayPal, you pay the invoice amount through the online provider PayPal (Europe) S.à.r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter “PayPal”). You must be registered with PayPal or register first. You will be redirected to PayPal’s site during the order process, where you can log in with your user details and confirm your payment. The purchase price is due in this case immediately for payment.

(4) Delivery

Unless its not described differently in the product description, all items offered by us are ready to ship. The delivery takes place here at the latest within 7 working days. The deadline for delivery in the case of payment in advance begins on the day after receipt of payment on our account and for all other payment methods the day after conclusion of the contract to run. If the deadline ends on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day. Unless otherwise stated in the offer, we will determine the appropriate shipping method and the carrier based on our discretion. The delivery will be made to the delivery address specified by you.

(5) Retention

The goods remain our property until full payment of the purchase price.

(6) Right of withdrawal of the customer as a consumer

Right of Withdrawal Consumers

Consumers are entitled to a right of withdrawal under the following conditions:

Cancellation Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. (Fourteen days are counting from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods). To proceed your right of withdrawal, you must contact us with a clear statement (such as a letter sent by post or e-mail) of your decision to withdraw from this contract.

Bühler & Haneberg GbR (Mama Nuka)
Stefanie Bühler und Stephanie Haneberg
c/o D. Collective
Okerstraße 45
D-12049 Berlin

E-Mail: hello@mamanuka.com

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this agreement. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

In the case of justified rights of withdrawal was returned only within 30 days.

(7) Withdrawal form

Template withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

Mama Nuka Babytragetuch
Stefanie Bühler & Stephanie Haneberg
c/o D. Collective
Okerstraße 45
D-12049 Berlin

E-Mail: hello@mamanuka.com

(8) Warranty

The statutory warranty regulations apply. Small web defects and / or color deviations are due to the production by hand no reason for complaint.

(9) Applicable law

The law of the Federal Republic of Germany apply. The conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG) do not apply.

(10) Copyright

All our products, including the wrapping instructions, are copyrighted.

(11) Liability and Complaint

The provider is liable for breach of contractual and non-contractual obligations in accordance with the relevant statutory provisions.

  • The provider is liable for damages – for whatever legal reason – in the case of intent and gross negligence.
  • In case of simple negligence, the provider is liable only for damages resulting from injury to life, body or health, for damages resulting from a breach of a material contractual obligation (obligation whose fulfillment makes the proper execution of the contract possible in the first place and whose compliance the contracting party regularly relies on and can trust)
  • The limitations of liability resulting from paragraph 2 do not apply if the provider fraudulently concealed a defect or assumed a guarantee for the quality of the goods. The same applies to claims of the customer under the Product Liability Act.

What is written above also applies to breaches of duty by our vicarious agents.

(12) Transport damage

If goods are delivered with obvious transport damage, please complain about such errors immediately to the deliverer, and please contact us as soon as possible. The failure to make a complaint or contact has no consequences for your statutory warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

(13) Carrying instructions

The carry instructions are the property of Mama Nuka and may not be passed on without our consent. We expressly point out that a carrying instruction does not replace professional carrying advice. We assume no liability for accidents when carrying.

(14) Severability clause

If any provision of these Terms and Conditions is ineffective, the remaining provisions remain unaffected. In this case, the contracting parties undertake to replace the ineffective provision by a provision that comes closest to the meaning and purpose of the ineffective provision in a legally effective manner. The same applies to possible regulation gaps.


Bühler & Haneberg GbR
c/o D. Collective
Okerstraße 45
12049 Berlin

Contact: +49 173 3512443 or +49 162 3859403

E-Mail: hello@mamanuka.com
Web: www.mamanuka.com


Stefanie Bühler
Stephanie Haneberg

Bank Account:

KNr: 1036976000
BLZ: 500 310 00
Iban: DE90500310001036976000

Triodos Bank

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