Return & Exchange

Right of withdrawal of the customer as a consumer

Right of Withdrawal Consumers
Consumers are entitled to a right of withdrawal under the following conditions:

Cancellation Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. (Fourteen days are counting from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods). To proceed your right of withdrawal, you must contact us with a clear statement (such as a letter sent by post or e-mail) of your decision to withdraw from this contract.

Bühler & Haneberg GbR (Mama Nuka)
Stefanie Bühler und Stephanie Haneberg
c/o D. Collective
Okerstraße 45
D-12049 Berlin


Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this agreement. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

In the case of justified rights of withdrawal was returned only within 30 days.