Refund policy

Right of withdrawal

  • You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day of revocation, - at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that have ordered one or more goods as part of a uniform order and this order is or will be delivered uniformly.
  • In order to exercise your right of revocation, you must notify us  

Bühler & Haneberg GbR
Okerstr. 45 c/o D.Collective
12049 Berlin
Telephone.: 01733512443

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample-use a cancellation form,, which is not mandatory. In order to comply with the revocation period, it is sufficient that you have received the  notification of the exercise of the right of revocation before the end of the revocation period send.

Consequences of revocation

  • If you revoke this contract, we will refund all payments we have received from you, including delivery charges (with except for the additional costs resulting from the fact that you have chosen a different method of delivery than the one offered by us, the cheapest standard delivery), without delay and at the latest within 14 days from the day on which the notification of your revocation of this contract has been received by us. For this repayment we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no In this case you will be charged for this refund. You bear the direct costs of returning the goods.
  • We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  • You must return the goods without delay and in any case within 14 days at the latest from the day on which you informed us of the revocation of this contract, return it to us or hand it over.


Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).
Bühler & Haneberg GbR
Okerstr. 45 c/o D.Collective
12049 Berlin


I/ We _____________________________________ hereby revoke the contract
concluded by me/ us _____________________________________ fort he purchase of the following goods _____________________________________.

Ordered on ______________________ / received on ______________________.


Name of the consumer _____________________________________
Address of the consumer _____________________________________


Datum, Signature