Refund policy

Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor can be attributed to their independent professional activity). Cancellation policy Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The revocation period is 14 days from the day of revocation, - at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that have ordered one or more goods as part of a uniform order and this order is or will be delivered uniformly; In order to exercise your right of revocation, you must notify us (Bühler & Haneberg GbR, Okerstr. 45 c/o D.Collective, 12049 Berlin, phone no.: 01733512443, e-mail address: hello@mamanuka.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample-use a cancellation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you have received the notification of the exercise of the right of revocation before the end of the revocation period send. Consequences of revocation If you revoke this contract, we will refund all payments we have received from you, including delivery charges (with except for the additional costs resulting from the fact that you have chosen a different method of delivery than the one offered by us, the cheapest standard delivery), without delay and at the latest within 14 days from the day on which the notification of your revocation of this contract has been received by us. For this repayment we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no In this case you will be charged for this refund. We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods without delay and in any case within 14 days at the latest from the day on which you informed us of the revocation of this contract, return it to us or hand it over. The time limit shall be deemed to have been observed if you return the goods before the expiry of the period of 14 days. You bear the direct costs of returning the goods. You only have to pay for a possible loss of value of the goods if this loss of value is due to a defect in the quality of the goods, properties and functioning of the goods is not necessary handling of them. Reasons for exclusion or extinction The right of withdrawal does not apply to contracts - for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumers or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which is not delivered until at least 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market to which the entrepreneur is exposed has no influence;
- for the delivery of newspapers, journals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery was removed. Sample revocation form (If you want to cancel the contract, please fill out this form and send it back). To Bühler & Haneberg GbR
Okerstr. 45 c/o D.Collective
12049 Berlin
E-mail address: hello@mamanuka.com: - I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) - Ordered on (*)/ received on (*) - Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date (*) Delete as applicable.